Terms and Conditions

Terms of Usage

Following terms of service govern your access and use of Sweet Print Inc. website. By accessing or using this website you agree to be bound by these “Terms of Usage” and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use. 

General

Sweet Print Inc. reserves the right to make changes to this site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site. If you do not agree to the terms and conditions stated below, please do not use the website or place an order with Sweet Print Inc. All orders are subject to acceptance by Sweet Print Inc. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order. 

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account. 

Reservations

All orders are subject to acceptance by Sweet Print Inc. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.

Customer Submitted Artwork or Graphics

All artwork or designs and images must be provided in CMYK format. Sweet Print Inc. is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Sweet Print Inc. is not responsible for images printed as fuzzy, distorted or pixelated due to customer provided artwork. 

Colour Proofing and Matching

Sweet Print Inc. is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While Sweet Print Inc. will try it's best to match the gradient density of each color , Sweet Print Inc. is not liable for the final appearance of a color. Application of UV Coating may effect or change the appearance of the printed colors. Sweet Print Inc. is not liable for the final color appearance of a UV product(s).

Because of differences in equipment, paper and inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. Sweet Print Inc. will make every effort to produce a reasonable representation based on materials supplied by the customer; however, Sweet Print Inc. does not guarantee color matching. Unfortunately time to time there is a misrepresentation of colour due to soft proofing because of calibration of one monitor to another.

Trimming and Folding

While Sweet Print Inc. will try its best to trim and fold each job accurately as per the order specs and artwork, Sweet Print Inc. is not liable for up to 0.0625" of trimming and folding variance on each side. The design of the artwork should not be dependent on exact trimming or fold dimensions.

Payment Policy

Sweet Print Inc. requires customers to make full payment upfront for both in-store and online orders before commencing the order. This policy ensures prompt initiation of your order and efficient delivery of services. 

Order Approval

Customer is fully responsible for final proof and layout approval prior to the printing process. Sweet Print Inc. is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size.

Understanding Our Additional Fees and Service Options

At Sweet Print Inc., we have different service options and additional fees: Setup Fee, Design Fee, No Proofing option, and E-Proofing option.
These options and fees ensure that our design team can deliver high-quality marketing materials tailored to your needs.

1. Setup Fee : 
   Setup fee is charged for minor changes to the existing artworks designed by Sweet Print Inc. or when using our existing templates for signs, business cards, or other marketing materials. Setup Fee applies when:

• Opening an existing file / ordering a template design created by Sweet Print Inc.; and/or
• Inputting / Updating your information as provided (e.g., name, title, contact information, and/or company logo); and/or
• Preparing and emailing a design proof for your approval.

*Please note that this fee covers minor editing only, additional fee may apply if the requested changes may or will affect the existing design/layout by either extracting existing elements(s), and/or adding additional element(s).

2. Design Fee
   
   The design fee applies when we create a custom design from scratch.  This fee covers:

• Direct communication to understand your preferences and design ideas.
• Incorporating your input on background colors, fonts, and other design elements.
• Creating a personalized design and sending you design proof options.
• Up to three (3) rounds of revisions. ^{*Subject to change}
• We also offer suggestions to enhance your design based on our professional experience.

3. No Proofing Option
   
   The Setup or Design fee for your order will be waived and proceed directly to production under the following situations:

• You provide a PRINT-READY FILE that meets our specifications (correct size, file format, and printing resolution).
• You CREATE A CUSTOM DESIGN using our online tools and place your order through our website.
• You place an order with your choice of online template personalized with your information.
• You REORDER a previous design with no changes or modifications.

In these cases, the order bypasses our design department and proceeds directly to production without any file or design editing.
Customers choosing this option acknowledge that no further modifications or reviews will take place. 
Sweet Print Inc. will print the submitted file and/or design as is, with no responsibility for any errors in the design/layout, or content.

4. E-Proofing Option
   
   E-Proofing option includes a JPEG proof of the customer's file/design in its final trim size for review sent via email or the website account.
   NO additional editing or adjustments will be made to the file/design. 
   
   The customer is responsible for reviewing the proof and providing approval before production. Delays in approval may result in production delays.

*Important Information About Our Fees : Both the Setup and Design Fees cover the time and professional effort of our design team. 
 Please note that these fees do not include the release of the design files. If you require access to the final design files, additional charges may apply (Please check “File Release” section below)

*Please note that Sweet Print Inc. templates are not releasable, and we do not offer or accept payment for the release of these files.

File Release

All original artwork files designed by Sweet Print Inc. remain as Sweet Print Inc. property even after the printed piece is released.

Design working files can be released to the client for an additional quoted price:

• Custom Design
  • High Resolution PDF Print File ($200+HST per file)
  • Design Working File ($500+HST per file)
• Sweet Print Inc. Templates
  • NOT RELEASABLE

If the client provided Sweet Print Inc. the Original Design Working File for editing, file can be released with an additional cost. Please contact orders@sweetprint.ca for more information.

Returns

For Custom Design Orders

• Since each printing job is unique to customer and has no re-sale value, all Sales are final. If we verify that we made an error, we will re-print the order. Customer must notify Sweet Print Inc. via email (orders@sweetprint.ca) with a photo/video indicating the defacts discovered in the ordered product failing which Customer is deemed satisfied with the product within ten (10) business days of receiving order.  We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned. 

For Premade Products and Hardware Accessories

• Premade products and Hardware Accessories are applicable for in-store return or exchange within two (2) business days. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.  
• Premade products include: Premade Riders, For Sale Sign Metal Post, Metal Post Extension, Remove Your Shoes Signs, Please Leave Your Card Signs, Premade Rider Sleeves, Metal A-Frame, Wire Step Stakes, Spider Step Stakes, Premade Lock Box, Premade Presentation Folder, Metal Pins, Zip Ties, Dry-Erase Marker, Outdoor Business Card Holder, Outdoor/Indoor Feature Sheets Holder.

Credit Card

If the Buyer's credit card is declined, Sweet Print Inc will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that Sweet Print Inc must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.

Warranty

Sweet Print Inc neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying.  Sweet Print Inc may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price. 

Shipping

Please note that all turnaround times are estimates.  Sweet Print Inc. will arrange for shipping with the carrier on behalf of the buyer.  The Buyer will be fully responsible for the shipping and handling cost.  Sweet Print Inc. will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.

Limitation of Liability

Sweet Print Inc will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations.  Sweet Print Inc shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold Sweet Print Inc responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Sweet Print Inc and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.

On-Hold Orders and Price Adjustments Policy

Order Hold Duration

• Customers may request to place an order on hold at the time of placing the order. Orders can remain on hold for a maximum of one (1) month from the original order date. After this period, the order will be canceled, and any payments made will be retained as a store credit.

Price Adjustments for On-Hold Orders

• If an order is placed on hold and reactivated after more than 30 days, the final pricing for the order will be subject to current pricing at the time of reactivation, not the pricing at the time the order was originally placed.
• This includes any adjustments due to supplier costs, material price changes, or updated company pricing.

Artwork and Design Modifications

• If a customer requests changes to artwork, design, or specifications for an on-hold order, an additional setup fee will be applied. The fee will depend on the nature of the changes, such as file modifications, reproofing, or email communication required to finalize the updated design.
• Customers will be notified of any additional fees before the order is processed further.

Communication and Credit Policy

• When an order is placed on hold, it will be treated as a store credit, which can be applied toward the original product or another product of the same or higher value.
• If the customer requests to proceed with the order and the design, material, or specifications remain unchanged, no additional charges will apply beyond potential price adjustments due to changes in pricing during the hold period.

Acknowledgment

• By placing an order and requesting it to be held, the customer acknowledges and agrees to these terms, including potential price changes and fees associated with reactivating the order.

Cancellations and Refunds

For “Signs & Displays”⁺ and “Marketing Materials”⁺⁺ Products

• Orders are eligible for cancellation upon request via email WITHIN two (2) business days as of order submission date AND order status remain “Order Processing”. Customers can request for full refund or store credit equivalent to order total to be used for future in-store or online order(s).
• If a cancellation request is raised AFTER any design or proofing process has been initiated for client’s review, equivalent service fee will be subtracted from the full refund or store credit value.
• Order cancellation or refund is NOT eligible if the order status has already been updated to “Sent to Production” OR request is raised after two (2) business days as of order submission date.

For Premade Products ⁺⁺⁺

• Orders are eligible for cancellation upon request via email WITHIN two (2) business days as of order submission date AND order status remain “Order Processing”. Customers can request for full refund or store credit equivalent to order total to be used for future in-store or online order(s).
• Order cancellation or refund is NOT eligible if the order status has already been updated to “Ready for Pickup” OR request is raised after two (2) business days as of order submission date.

+products including: For Sale Sign, Coroplastic Sign, Open House Sandwich Board, PVC Sandwich Board, Refacing Sandwich Board, Open House Inserts, A-Frame Inserts, Directional Signs, Foam Core Sign, Custom Riders, Commercial Sign, Poster, Roll Up Display, Roll Up Banner Stand, Backdrop Banner, Banner, Mesh Banner, Feather Flags, Teardrop Flags, Pole Flags, Table Covers, Event Tent, Vehicle Magnets, Backlit, Canvas, Light Box Signs, Car Wrapping, Vinyl Printing, Vinyl Stickers, Vinyl Cutting, Perforated Vinyl, Reflective Vinyl, Custom Lock Box.

++products including: Business Card (single/double sided), Luxury Business Card, Flyers (single/double sided), Postcards (single/double sided), Door Hangers (single/double sided), Notepads, Presentation Folders (single/double sided), Letterheads, Envelopes, Brochures, Calendars, Catalogues, Greeting Cards, NCR Forms, Stickers, Tickets.

+++ products including: Pre-made Riders, Pre-made Lock Box, Remove Your Shoes Sign, Please Leave Your Card Sign, Metal Post (SPFRAME001/SPFRAME002), Metal Post Extension, Metal A-Frame, Metal Pins, Sandwich Board Handles, Wire Step Stakes, Spider Step Stakes, Lock Box, Zip Ties, Marker, Outdoor Business Card Holder, Outdoor Feature Sheets Holder, Inder Feature Sheets Holder